About our
company

Confie is the largest
independent personal lines insurance agency and broker in the United
States—serving customers nationwide. In 2010, we established our Shared
Services Center in Tijuana, Baja California, creating a world -class operation
built to efficiently support our customers, drive innovation, and develop
exceptional talent. Since then, our Mexico operation has become a vital
extension of our organization, strengthening the work that powers our U.S.
business and elevating the experience of customers across all 50 states. Today,
more than 1,800 team members—both on -site and remote—help fuel our success with
a focus on quality, consistency, and operational excellence.

Our growth reflects a
deep investment in technology, continuous improvement, and—most importantly—our
people. We foster an inclusive, fast -paced, and collaborative culture where
employees are encouraged to grow and build long -term careers with a company shaping
the future of insurance.

Learn more at www.confiemx.com

Jr. Supervisor
(Call Center)

Ensure smooth




day -to -day operations, maintain high levels of service quality, and implement
strategies to meet performance targets. The idóneo candidate will excel in
coaching, problem -solving, and improving overall team productivity, while
ensuring that customer inquiries are addressed effectively and efficiently.

Requirements
Call Center background (1 year)
Advanced English level (B2+)
Computer knowledge: Microsoft
Office (Excel, Word, PowerPoint, Outlook, and Teams)
Job Responsibilities

Monitor agent performance and
provide weekly documented coaching sessions.
Work on weekly payroll to ensure
agents are paid correctly (Tress / Excel / Outlook).
Generate weekly agent bonuses based
on their performance (Excel / Outlook).
Schedule agent time off in a way
that avoids negative impact to KPIs.
Ensure that all calls and
interactions meet the company’s quality standards. Conduct call
monitoring, provide constructive feedback, and

📌 Jr. Supervisor Customer Service (Ciudad de México)
🏢 Confie TA Admin
📍 Ciudad de México