Trainer - Call Center
Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.
Schedule: Morning Shift (schedule availability)

About the Role
We are looking for an engaging and motivated Trainer to deliver effective training programs for new hires and operational staff. This role is key to ensuring employees gain the knowledge and skills needed to perform successfully.
The Trainer will create a positive and structured learning environment while supporting employee development and operational readiness.

Key Responsibilities
Deliver onboarding and continuous training sessions
Facilitate interactive and engaging learning experiences
Monitor trainee progress and provide coaching and feedback
Develop and update training materials and assessments
Track performance and maintain accurate training records
Support onboarding logistics, including system access setup
Collaborate with Operations and QA to ensure training effectiveness

Requirements
High school diploma
Bilingual: English (B2+) and Spanish
Experience in training, teaching, or facilitation (preferred)




Strong presentation and communication skills
Proficiency in MS Office and PowerPoint
Ability to create training content and materials

Preferred Qualifications
Instructional design or facilitation certifications
Call center or BPO experience
Experience with adult learning methodologies

What We Offer
Opportunity to contribute to employee development and success
Growth opportunities within training and operations
Supportive and collaborative work environment

How to Apply
If you are a devoted educator with a passion for employee development, we encourage you to apply now

To apply, please submit your resume and a cover letter detailing your relevant experience via the application link on this platform

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disabil

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