Job Description

Provide personalized customer service, ensuring the correct reception of units, service follow-up, coordination with the workshop, and vehicle delivery, all in accordance with the quality, safety, and customer satisfaction standards established by Scania.

Acquire: In the learning phase to be able to apply the competence in work situations. Is able to apply the competence in work situations with help.
Apply: Is able to apply the competence in work situations independently without help.
Guide: Is able to apply the competence in work situations under extraordinary or complex conditions as well as to orient and guide other people.
Transform: Is considered an expert and is able to drive the development of new concepts and methods.
Innovate: Is considered an authority in the field, both internally and externally.

Responsibilities

Ensure a positive customer experience from the reception to the delivery of the unit.
Perform timely follow-up on requested services.
Clearly communicate the status and progress of the service.
Manage documents related to the service order.




Comply with customer service and quality policies and procedures.
Detect opportunities for improvement or additional service sales.
Capture and update data in the corresponding systems.
Support the management of complaints and claims, seeking effective solutions.

TASKS

Reception of units in the workshop.
Opening and closing of service orders in the system.
Constant communication with the client regarding the status of the unit.
Coordination with the technical team for work scheduling.
Review of service history and active policies.
Validation and authorization of budgets with the client.
Ensure that the unit is clean and ready for delivery.
Register complaints or disagreements and channel them appropriately.
Preparation of basic follow-up or satisfaction reports.
Follow-up on scheduled appointments and ensuring punctuality.
Support in the recovery of overdue portfolio associated with servi

📌 Service Advisor (La Cañada)
🏢 Scania México
📍 La Cañada