Job Description

Do you want to become a member of a diverse team and handle our Partners for Integrated Facility Management?

If you have strong experience in running major service contracts and you stand out as a great communicator with partners, then this might be a great opportunity for you
- Main contact person to our external IFM partner, take full accountability for high performance of service delivery as catering, cleaning, landscaping, pest control, reception/helpdesk, mail room and waste handling.
- Conduct Performance assessment of external IFM partner under integral contract framework, KPI scoring, monthly audits.
- Collect feedback from end-users, main partners, and secure high performance.
- Understand encouraged services level Vs. actual deliveries. Address services provider for corrections and improvement
- Cooperate with IFM partner to develop SOPs to deliver the service with consistency of performance and quality.
- Secure high end-user happiness through surveys, exit pools etc.
- Budgeting, payment application (PO’s), expenses approval, change order approval.




- Close cooperation and communication with global IFM team: Input the local status, customer concern for help when required.
- Ensure company policies and compliance requirement will apply to IFM area, for example: CoC, hygiene, safety, ISO.
- Drive continuous improvement in the IFM area, apply standard processes in the industry or share knowledge across LEGO factories.
- Prepare and provide soft service IFM scope to new buildings.

Are you up for the challenge?
- Experience within IFM Soft Service Business.
- Experience and knowledge from the Catering and Cleaning business.
- Experience handling an external facility service partner – both operationally and performance, preferably an IFM (Integrated Facility Management) provider.
- Significant exposure to a facility management function in a large international organization.
- A good understanding of outsourced facility management processes.

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📌 Sr IFM Manager (Monterrey)
🏢 Lego
📍 Monterrey