Descripción de la empresa
Accor is a general leader in the hospitality industry, renowned for operating a wide range of luxury, midscale, and economy hotels in over 100 countries. We are committed to creating unparalleled and unforgettable experiences for our guests. Our dedication to sustainability and responsible business practices underscores our goal of making a positive global impact.
Descripción del empleo
As the Contract Deployment and Customer Care Manager, based out of our Mexico City offices and reporting to the Mexico Procurement Director, you will play a pivotal role in ensuring the seamless implementation and ongoing support of contracts across our diverse portfolio. Operating as part of Accor's global Luxury & Lifestyle Procurement team, you will lead the deployment of new contracts, support hotel engagement, and spearhead initiatives to enhance customer satisfaction. This role offers a distinct opportunity to influence operational efficiency and elevate the guest experience within our premium hospitality segment in this fast-growing region.
Requisitos




Bachelor's degree in Business Administration, Hospitality Management, or a related field (Master's degree preferred).
A minimum of 6-8 years of experience in contract management, or customer service leadership, with at least 3 years in the hospitality sector.
Proven experience in deploying complex contracts and managing customer relationships in a dynamic environment.
Exceptional sales, negotiation, communication, and interpersonal skills with the ability to influence and build strong relationships across all levels.
In-depth knowledge of contract lifecycle management, customer service best practices, and operational processes within the hospitality industry.
Robust understanding of hotel operations and brand standards.
Proficiency in use of P2P tools, with the ability to leverage technology for process improvement.
Experience in applying data analytics to measure performance and identify areas for improv

📌 Contract Deployment and Customer Care Procurement Manager, Mexico (Ciudad de México)
🏢 AccorCorpo
📍 Ciudad de México