If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Cards Services Team Leader
Global Service Delivery
Global Service Delivery is a business-aligned, customer-servicing organization with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.
Role Responsibilities:




Lead and manage the Commercial Card Service team for the ream
Support the Global Card Service Transformation strategy by working closely with Regional Card Service Lead and the General Card Service Transformation manager
Lead the operational rollout of technology solutions for the respective teams where applicable
Build professional relationships with colleagues/ stakeholders in other areas and sites to assist in key deliverables.
Maintain effective communication with each member of the team and ensure that all relevant information is shared, as appropriate; Work across regional and local teams to ensure commonality of understanding of actions and objectives
Mentor card service teams in a program/project environment guiding them to deliver project objectives; Ensure project artefacts are produced and stored correctly
Run governance for the teams and projects, and use escalation channels to resolve any roadblocks; Oversee production of reports

📌 Jefe de equipo (Ciudad de México)
🏢 Hsbc
📍 Ciudad de México