Job Description

The IT Principal Enterprise Delivery Lead is responsible for the large-scale orchestration of testing across complex integrations and major transformation programs, such as Enterprise Resource Planning (ERP). A critical responsibility of this role will be to serve as the primary Quality Assurance (QA) engineering delivery lead for enterprise-wide initiatives. Acting as a strategic partner to Business and Product leads to ensure critical, high-investment projects do not fail, this role brings strong QA engineering leadership to execution teams. By operationalizing and scaling the frameworks, platforms, and tooling built by the QA COE, this role drives the execution of QA governance, quality gates, and defect management discipline across the enterprise to ensure predictable, high-quality delivery outcomes.

Key Responsibilities

Release Cycle Quality Governance
Monitor the transformation's release readiness across multiple squads, proactively raising enterprise-level risks to avoid late-stage defects in critical integrations.
Ensure Quality Gates, Entry Criteria,



and Exit Criteria are met as a mandatory part of the Definition of Done.
Support compliance with QA standards across the squad or delivery team.
Drive operational QA execution and technical engineering leadership within each release cycle for major programs.
Lead the hands-on expansion and maturity of core testing platforms, driving the enterprise adoption of Playwright, Jenkins, and SA utils across delivery teams.
Scaling QA Capacity & Functionality Through AI
Design and execute tactical plans to scale and extend overall QA capacity and testing functionality through the practical application of Artificial Intelligence (AI).
Implement AI-driven efficiencies to optimize test generation, accelerate release cycles, and scale test coverage without increasing manual overhead.
Leverage predictive capabilities and AI tooling to proactively identify hotspot areas in complex codebases and integration

📌 IT Principal Enterprise Delivery Lead (Ciudad de México)
🏢 Zendesk
📍 Ciudad de México