The Customer Account Service Team is the central point of contact for North America customers, sales teams, internal departments, and logistics partners – ensuring accurate order entry, timely processing, and excellent operational support from order receipt to delivery.
This role involves managing orders, resolving order/shipping conflicts, and collaborating across the organization to deliver a superior customer experience.

Adecuado Candidate

Comfortable working in a fast-paced, high-volume environment.

Experience
- Minimum of 2 years of experience in SAP-based customer order service focused on order fulfillment.

Skills
- Strong communication, interpersonal, and time-management skills
- Customer-focused mindset with high attention to detail and accuracy
- Problem-solving ability and confidence handling escalations and complex logistics
- Ability to multitask and collaborate across multiple departments

Language
- Strong English communication skills (spoken and written)

Core Responsibilities

Customer Order Processing




- Manage end-to-end order flow – from receipt to customer delivery – within departmental timelines.
- Resolve order issues by:
- Partnering with the Credit Department on credit release, debits, and credit holds.
- Working directly with Sales Operations team members to resolve pricing, backorder, or allocation issues.
- Coordinating with warehouse teams to meet customer delivery expectations and ensure all information is properly documented in SAP.
- Use reporting tools to track and clear daily order exceptions, following documentation guidelines for the warehouse.
- Communicate proactively with customers regarding order status, shipments, backorders, returns, and defective product processes.
- Provide necessary documentation support (shipping documents, mis-shipment resolution, etc.).
- Proactively inform Sales of general order status or any issues with orders or shipments.

Customer Interaction & Support
- Serve as the primary contact for customer in

📌 Customer Account Service Rep. (Ciudad de México)
🏢 talentcross
📍 Ciudad de México