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Diversity - Innovation - Caring - General Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

What We Are Looking For

About the Role

We are seeking a passionate and service-oriented Senior Customer Care Representative to deliver an exceptional customer experience aligned with Boston Scientific’s values. The ideal candidate will possess strong communication and problem-solving skills, with the ability to manage complex customer inquiries, complaints, and service requests efficiently and empathetically. You should be comfortable navigating CRM, ERP systems like Sales Force and SAP, documenting interactions, and coordinating across internal teams such as Sales,



Regulatory, Finance, and Logistics to resolve issues and deep OTC (Order to Cash) knowledge for Order management administration. We value proactive individuals who can identify upselling opportunities, recommend support programs, and continuously strive for improvement in service delivery. A keen eye for detail, a commitment to compliance and quality, and a customer-first mindset are essential. You will play a critical role in representing our brand, building trust with clients, and ensuring their needs are met with speed, accuracy, and professionalism. If you thrive in a collaborative environment and are driven by purpose and performance, we invite you to join our team and make a difference in patients’ lives around the world.

Required Qualifications:
- Experience: Minimum 3–5 years in a customer service or client-facing role, preferably in the medical device, pharmaceutical, or healthcare industry.

📌 Customer Care Representative III (México)
🏢 Bostonscientific
📍 México