SUMMARY
The Logistics Coordinator handles transactional work on the accounts and will work closely with transportation providers (Carriers) and internal support teams to identify opportunities for improvement. The Logistics Coordinator is the primary transactional based day-to-day contact and covers the customer service role at plant level. The Logistics Coordinator will play a key role in achieving ProTrans objectives and contribute to identifying, analyzing, and developing supply chain solutions to improve Customer’s experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Communicate with TL carriers to confirm pickups and deliveries exceptions and perform check calls in ProTrans’ TMS System.
- Facilitate successful border crossing operation in conjunction with Border Crossing team and notify Customers about any deviation on customs process at the border.
- Responsible for arranging the expedite shipment needs of the Customer and effectively communicating with ProTrans’ Expedite team.




- Assist Customers plants with daily operational issue resolution.
- Responsible for escalating service level issues to Operations Manager.
- Communicate holiday schedules to customers and/or any internal adjustment at ProTrans.
- Responsible for ensuring the customer is aware of any exceptions in performance, delays etc.
- Responsible for ensuring reporting is distributed as necessary (daily, weekly, monthly)
- Work with ProTrans’ Account Receivable team to secure billing process on a timely manner.

Additionally, for 3PL Accounts:
- Logistics Plan Management: responsible for fully understanding the logistics plan for their customers. Gather, understand, and submit complete changes/adjustments to the plan.
- Responsible for entering bid requests as necessary to accommodate the plan and adjustments to the plan.
- Responsible for ensuring unplanned requests are handled for the customer.

SUPERVISORY RESPONSIBILITIES

This role may serv

📌 Logistics Coordinator (Monterrey)
🏢 ProTrans International
📍 Monterrey