We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

The Role:

The purpose of this role is to provide essential logistical and administrative support to the Teaching Operations team, ensuring the smooth and efficient running of daily teaching activities. Reporting to the Teaching Operations Manager or Coordinator, the Assistant helps prepare teaching spaces, supports materials and equipment logistics, and assists with routine operational tasks. The role plays a key part in maintaining readiness and responsiveness in the teaching environment, contributing to a high-quality learner and teacher experience.

Accountabilities:

Customer Experience
- Receives and responds to customer enquiries, identifying complex issues that require escalation to others for resolution.




- Recognises the impact of incidents (e.g., child protection, behaviour management, or technical difficulties) and proactively alerts the team leader to issues affecting delivery.
- Monitors the movement of Young Learner students to ensure they remain safe and on the premises, escalating issues to the academic team.

Service Delivery
- Delivers a range of administrative and customer services within agreed corporate procedures to maximise quality, continuity, and efficiency.
- Provides logistical support to the delivery of teaching and registration, including setting up classrooms as per British Council standards and rearranging furniture.
- Proactively communicates and liaises with internal and external stakeholders to ensure effective coordination of events and services.
- Ensures classroom Interactive Whiteboards (IWBs) are functioning through basic troubleshooting and reports premises maint

📌 Delivery Network Assistant (México)
🏢 British Council
📍 México