We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

The Role:

The Customer Service Representative (CSR) provides seamless, high-quality support across multiple channels, handling enquiries, complaints, and transactions accurately and efficiently. As the first point of contact, they resolve issues, escalate when needed, and promote relevant services. The role emphasizes compliance, data accuracy, and system use, driving customer satisfaction, loyalty, retention, and contributing to overall revenue growth.

Accountabilities:
- Deliver excellent customer service across multiple channels (face-to-face, phone, email, web chat, social media), ensuring enquiries, complaints, and registrations are handled professionally, accurately, and in line with service standards.




- Maintain accurate and timely data entry on CRM and other systems, ensuring compliance with safeguarding, financial, and information security policies.
- Identify opportunities during service interactions to recommend suitable products and services, contributing to sales and retention targets.
- Provide feedback and insights on customer needs, behaviours, and issues to support continuous improvement and Voice of the Customer initiatives.
- Support the delivery of operational processes such as booking consultations, payments, refunds, and customer communications, ensuring alignment with quality audit requirements.
- Continuously develop knowledge of British Council products, services, and policies to ensure customers receive up-to-date and accurate information.

Role specific knowledge and experience:

Essential:
- Experience of working in a customer-facing role, delivering services to agreed qua

📌 Customer Service Representative, English Online (México)
🏢 British Council
📍 México