Role Description
Responsible for overseeing platform architecture administration governance and overall system health
Configure and oversee the Security Center module
Manage Advanced High Availability AHA Architecture for Platform
Optimize licenses allocation reclamation approvals and usage reporting
Oversee security operations and execute system cloning as well as applying patches and upgrades
Conduct platform analysis provide actionable insights and assist with audit processes
Provides architectural leadership in evaluating new requirements managing platform complexity and guiding implementation alignment
Acts as the guardian of platform integrity ensuring adherence to architectural principles governance standards and best practices
Bridges the gap between business needs and technical execution by advising on configuration customization and platform optimization
Oversees the planning coordination and execution of ServiceNow release activities to ensure stable and controlled deployments across environments
Manages the promotion of code configurations and applications from development to production while maintaining alignment with governance quality and risk protocols
Serves as a key coordination point between development platform operations and business stakeholders during release cycles
Role and Responsibilities
Define and support execution of ServiceNow platform governance including architectural review boards and standards
Develop and maintain architectural models data structures and design documentation for the platform
Guide implementation of a scalable and supportable platform operating model
Evaluate new business requirements and assess their impact on platform architecture and technical feasibility
Provide hands-on support for prototyping solution validation and iterative design
Define and enforce configuration development and integration standards in line with platform best practices
Identify and remediate technical debt or nonco
📌 ServiceNow Platform Lead (México)
🏢 Ltm
📍 México
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