POSITION SUMMARY
Supervise the Customer & AQE team to maintain control and answer on time every single customer issue, ensures proper validation and approved product and process at the end of a project launching with complete, lead the customer Quality Team to review and approve quality documentation internally and the customer focusing on the design for manufacturing and assembly developed within the D/PFMEA and control plan to ensure the plant and the customer requirements are met at SOP. Its responsible that the quality of our products comply with legal and government requirements through the BorgWarner Quality System.

RESPONSIBILITIES
- Management and Support of Customer &Advanced; Quality Engineers
- Supervise and Monitor action Plans to improve KPIs of customer complaints and Sorting expenses
- Assure that the CAQE team is able to maintain control and answer on time every single customer issue and be the main contact with the client in the quality part. To be the VOC (Voice of the customer) focused on the Customer complaints, APQP/program management process, D/PFMEA,



control plan and PPAP process.
- Ensure that BorgWarner processes, standards and program specific requirements are implemented and followed.
- Responsible to Maintain effective communication with the client (internal and external) to ensure that what is communicated is not an impediment to achieving results/objectives for both parties.
- Cascade customer specific requirements for the program to the Cross functional team and convert it into deliverables for the plant.
- Fast Response champion for:

Internal diffusion on Quality concerns
Manage containments: Customer and BorgWarner etc…
8D´s for every issue reported: Official & No Official
- Accountable for 8D’s, keep control updating customer on activities related to complaints.
- Prepare information for weekly reviews with customers and management: Pareto, systemic analysis, customer presentations.
- Assure that the Customer visits are properly at

📌 Customer & AQE Supervisor (Ramos Arizpe)
🏢 Borgwarner
📍 Ramos Arizpe