POSITION SUMMARY
¨ Responsible for leading structured problem-solving activities for internal and external quality issues, ensuring fast containment, root cause validation, and implementation of robust corrective actions. The Problem Solver acts as a key driver in eliminating recurrence through data analysis, advanced quality tools, and cross-functional coordination, ensuring compliance with BorgWarner standards, customer requirements, and IATF 16949.¨

RESPONSIBILITIES

• Lead problem-solving activities (8D, Shainin/Red X, 5 Why, Ishikawa) for customer complaints and internal issues.

• Define and implement immediate containment actions (internal, customer, firewall, sorting).

• Validate root cause through data analysis, testing, and correlation studies (leak test, CT scan, EOL, etc.).

• Ensure no escape conditions and verify effectiveness of containment actions.

• Develop and implement permanent corrective actions (PCA) with cross-functional teams.

• Track and ensure closure of 8D reports on time and with customer acceptance.





• Perform data analysis and trend monitoring (Pareto, recurrence, ppm, scrap, warranty).

• Support and challenge manufacturing and engineering teams in process capability improvements.

• Lead and participate in Layered Process Audits (LPA), Gemba walks, and verification activities.

• Validate measurement systems (MSA) and ensure data reliability for decision-making.

• Support validation of Special Characteristics and Control Plans updates.

• Work closely with APQP, Launch, and Production teams to prevent recurrence in future programs.

• Ensure lessons learned are captured and implemented across similar processes (Read Across).

• Participate in customer calls and provide technical justification and responses to escalations.

• Support traceability and integration between systems (Leak Test, CT Scan, EOL, Safe Launch).

• Ensure compliance with customer-specific requirements (BMW, Ford, GM, Stellantis).

JOB PROFILE & EXPERIENCE
PRO

📌 Problem Solver (Ramos Arizpe)
🏢 Borgwarner
📍 Ramos Arizpe