About the role
We are seeking an AI Solutions Delivery professional to join the IT AI Center of Excellence and accelerate delivery of AI agents across the company.
The position is low-code / no-code, but requires deep practical understanding of LLM behavior, prompt & Skills design, agent workflows, and orchestration.
What you will do
You will partner with business stakeholders across the organization to identify automation opportunities, design Claude Cowork solutions end-to-end, and shape enterprise-grade AI solutions. You will combine skills, agent design, and low-code automation to deliver measurable business impact.
This is a high-impact role idóneo for someone who thrives on translating business problems into AI solutions, designing reliable agents, and helping a growing IT CoE shape the standards that enable the wider organization.
Discovery & Solution Design
- Partner with business stakeholders across the organization to identify automation opportunities and translate them into clear agent specifications
- Design Claude Cowork solutions end-to-end: system prompts,
prompt chains, connectors use, knowledge grounding, escalation paths, and human-in-the-loop checkpoints
- Configure RAG and knowledge grounding from internal document and data sources; define refusal, fallback, and hallucination behaviors
Build & Ship
- Build agents using Claude Projects, Claude Code in low-code mode, MCP connectors, and Anthropic's Agent SDK
- Integrate agents with enterprise systems (Microsoft 365, ServiceNow, Salesforce, internal data sources) using MCPs and out-of-the-box connectors
- Author and maintain a Claude prompt library, Skills, agent design patterns, and reusable templates for the IT CoE
Preferred Qualifications
- 4+ years of experience in technical or analytical roles (e.g., system analyst, technical project manager, product manager, or process engineer)
- Hands-on experience with at least one major LLM platform (Claude strongly preferred; ChatGPT/Copilot Studio)
- S
📌 AI Solutions Delivery Engineer (México)
🏢 Tech9
📍 México