Position:
Customer Support Associate I

Job Description:
At Arrow, we're currently looking for a Customer Support Associate for our Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.

What You'll Be Doing
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Assist Sales with overall Quote to Order activities.
- Responsible for Post-order to Invoice, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
- Backlog Management.
- Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
- Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
- Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable),



and COP (Customer Owned Parts); assist in maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
- Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
- Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).

What You'll Need
- 1+ year of experience or High school graduate with equivalent related experience.
- Industry experience is preferred in a similar field.
- Must be familiar with ERP systems.
- Must be familiar with Quoting, RMA and Expedite process.
- Intermediate knowledge of Microsoft Excel is a must.
- Experience supporting

📌 Customer Support Associate I (San Pedro Tlaquepaque)
🏢 Arrow
📍 San Pedro Tlaquepaque