Job Description Summary
If you enjoy thinking differently, adapting to change, and turning challenges into opportunities, this role is for you. You will work in an innovative environment, gaining a deep understanding of the healthcare ecosystem and developing strategies that create real value through collaboration, insights, and execution. This role is designed for individuals who thrive in complexity, take ownership, and are energized by building solutions in evolving environments. You will work across referral networks and centers of excellence, playing a key role in coordinating patient pathways and unlocking access opportunities.

Job Description
Main responsibilities of the role
- Open roles for Monterrey and Tijuana
- Lead the orchestration of complex customer journeys, aligning multiple stakeholders to drive coordinated decisions within the healthcare ecosystem.
- Build high-value partnerships with HCPs and key stakeholders, enabling sustained collaboration around patient pathways.
- Provide memorable,



customerc entric experiences beyond clinical differentiation by listening to needs and understanding the healthcare environment.
- Use data and insights to dynamically prioritize accounts, anticipate opportunities, and continuously adapt action plans.
- Share customer insights with internal stakeholders to inform product and referral‑related content, campaigns, and interaction plans.
- Collaborate effectively with cross‑functional teams to create and implement solutions that address unmet needs of customers and patients.
- Act with integrity and honesty, treating clients and colleagues in a transparent and respectful manner.

Skills, Competencies & Capabilities
- Strategic Thinking & Business Acumen: Ability to navigate ambiguity, connect market dynamics with execution, and make decisions in evolving environments.
- Stakeholder Engagement & Customer Focus: Ability to align & influence diverse actors across the healthcare system and move conversations toward act

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