Job Details:

The Senior IT Operations Analyst provides advanced technical support, maintenance, and leadership for business applications. This role involves troubleshooting complex issues, leading projects, mentoring junior analysts, and collaborating with development teams to implement enhancements. The idóneo candidate will have extensive experience in application support, strong analytical skills, and a commitment to delivering excellent user support.
Essential Duties and Responsibilities:
• Advanced Application Support: Provide high-level support for business applications, addressing complex user queries and resolving technical issues promptly.
• Troubleshooting and Problem Resolution: Diagnose and troubleshoot complex application problems, working with users and technical teams to identify root causes and implement effective solutions.
• Performance Monitoring and Optimization: Monitor application performance and system health, ensure applications run efficiently, and identify potential issues before they impact users.
• User Assistance and Training:



Assist users with advanced application-related questions and provide training and documentation to help them effectively use the applications.
• Incident and Problem Management: Manage and prioritize incidents and service requests, ensuring timely resolution and stakeholder communication. Lead problem management efforts to identify and resolve recurring issues.
• Collaboration and Coordination: Work closely with development teams, IT, and other stakeholders to implement application updates, patches, and enhancements.
• Documentation and Knowledge Management: Maintain comprehensive documentation of application configurations, support procedures, troubleshooting steps, and knowledge articles.
• Change Management: Participate in and lead change management processes, ensuring application changes are tested and deployed smoothly.
• Compliance and Security: Ensure applications comply with security policies and regulatory

📌 Senior IT Operations Analyst MXT (Torreón)
🏢 Tyson Foods
📍 Torreón