Responsibilities
Facilitate issue identification and analysis
Investigate and resolve technical issues
Track request resolution
Provide technical training
Build relationships with customers
Test products and software
Develop and share knowledge
Adhere to assigned work schedules, including timely start of shift, breaks, and end‐of‐day expectations
Maintain full engagement during working hours, ensuring timely response and completion of all assigned customer interactions
This role requires a high level of commitment to customer service standards, operational discipline, and adherence to time and attendance expectations.
These requirements are essential to ensuring team performance and customer satisfaction.
Requirements
Customer service experience
Fluent English communication skills
Demonstrated reliability, including consistent attendance, punctuality, and adherence to work schedules
Desired Qualities
Experience in the industry is preferred
Good interpersonal and verbal & written communication skills
Strong continuous improvement mindset and leadership impact




Experience with Salesforce.com and SharePoint
Demonstrated experience with Knowledge Management & Call Center Management
Good administration skills
Strong sense of accountability and ownership, with consistent follow‐through on assigned responsibilities
Ability to work in a structured, performance‐driven environment, maintaining high levels of productivity, availability, and adherence to operational standards
Benefits
Benefits that go beyond Mexican labor law, ensuring your well‐being and peace of mind
A collaborative and inclusive work environment where your contributions are valued
Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects
Access to cutting‐edge tools, resources, and a supportive team to help you excel
The chance to work with a integral, innovative company shaping the future in its industry
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📌 Sr Technical Support Associate (San Luis Potosí)
🏢 SBG
📍 San Luis Potosí