The IT Service Manager is accountable for driving successful delivery, standardization, and continuous improvement of global network services across all regions and locations.
The role leads strategic upgrades, modernization programs, and transformation initiatives to ensure consistent execution, alignment to global standards, security and compliance requirements, and measurable business outcomes worldwide.Key ResponsibilitiesWAN / SDWAN modernization: global backbone uplift, policy-based routing, QoS.LAN / WLAN refresh: campus/branch/factory standards, NAC/*****X, Wi‐Fi optimization.Core Services: DNS/DHCP/IPAM (DDI) enhancements, NTP, load balancing (L4/L7).
Cloud Networking: Azure/AWS/GCP connectivity (VNets/VPCs, peering, Transit Gateway), ExpressRoute/Direct Connect.Observability & Automation: telemetry, NetFlow/IPFIX, synthetic monitoring, config automation (Ansible/Terraform), API integrations.StakeholdersService Owners, Service Managers, Process Managers, Provider Managers, Regional Delivery Leads, and external partners.Job DutiesGlobal Project Delivery & Cross-Regional CoordinationLead global end-to-end delivery and coordination of network initiatives across regions, ensuring alignment of plan, design, build, test, deploy, stabilize, and handover activities.Establish and govern global project delivery baselines, priorities, and interdependencies across regions, managing scope, timeline, budget, risks, assumptions, issues, and dependencies to drive consistent execution.Define global operational acceptance criteria and ensure structured transition into Network Operations and regional support teams with consistent documentation, runbooks, and support readiness.Drive continuous improvement initiatives that reduce incident rates, MTTR, and change failures.Develop and enforce reference architectures, golden configurations, and lifecycle standards (hardware/OS/firmware).
Champion simplification and standardization to reduce complexity and cost.Design GovernanceProduce high‐quality design artifacts (HLD/LLD, security controls, test plans).
Facilitate architecture reviews and CAB approvals; ensure alignment with Zero Trust and security policies.Validate performance, scalability,



and resilience through proof of concepts and pilot deployments.Stakeholder & Change ManagementEngage business units, regional IT, Security, Cloud, EUC, and Application teams to align global priorities, coordinate regional execution and minimize business disruption.Communicate global progress, regional risks, dependencies and outcomes through executive reporting and stakeholder governance forums.Lead post‐implementation reviews (PIRs) and embed lessons learned into future projects.Coordinate MSP/OEM/carrier contributions to project delivery (SOWs, deliverables, staffing).
Run formal service reviews for project workstreams; enforce SLA, quality, and compliance obligations.Manage contracts/renewals relevant to project scope; drive competitive bids and benchmarking cost/performance.Build business cases (TCO/ROI), track budgets (CAPEX/OPEX), and ensure benefit realization (cost savings, risk reduction, performance gains).
Optimize run costs (circuits, licensing, support) through consolidation, rationalization, and modern platform adoption.Risk, Security & ComplianceIdentify and manage project risks; implement mitigating controls and contingency plans.Ensure compliance with internal policies and external frameworks (e.G., ISO *****, NIST, SOX as applicable).
Coordinate security testing (policy compliance, vulnerability remediation) and formal sign‐offs.Documentation & Knowledge TransferMaintain accurate documentation: topology, standards, runbooks, test evidence, and CMDB updates for all CIs affected.Deliver training/KT sessions to operations and regional teams; ensure support readiness and monitoring coverage.Other responsibilities / duties as assigned.Job RequirementsMust have:10+ years of experience in the field of IT.3+ years of experience in a network team in an environment similar in size and complexity to Olympus (50+ locations, 10,000+ employees).
Demonstrable knowledge of IT infrastructure products,



services and techniques required to support effective technology infrastructures.Excellent knowledge of ITIL processes.Experience in network operations, working with external general service providers and working according to ITIL service management processes.Experience in delivering complex global projects and organizational changes in a multi-national company.Available to travel.English spoken (advanced).
Valid VISA and Passport.Nice to HaveExperience in the medical industry or directly in a Life Science Healthcare Company.3+ years of experience in a manufacturing company which has R&D; and production factories.Demonstrates deep understanding of Japanese culture, social norms, and business practices.
Apply this knowledge to build trust, navigate complex stakeholder environments, and ensure effective communication and execution within the local context.
Balances global requirements with cultural sensitivities to support successful regional implementation of global strategies.Preferred CertificationsProject/Service: PMP or PRINCE2; ITIL v4 Foundation or higher.Networking: Cisco CCNP/CCIE, Juniper JNCIP/JNCIE, or equivalent.Cloud: AWS Advanced Networking, Azure Network Engineer, or similar.BenefitsCompetitive salaries, annual bonus and 401(k) with company match.24/7 Employee Assistance Program.Free live and on-demand Wellbeing Programs.Generous Paid Vacation and Sick Time.Paid Parental Leave and Adoption Assistance.12
Paid Holidays.On‐Site Child Daycare, Café, Fitness Center.EEO StatementIt is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
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📌 Specialist, It Network Services, Global (Xico)
🏢 Olympus Corporation Of The Americas
📍 Xico