As a People Solutions Center Operations & Benefits Specialist, you will manage employee inquiries, maintain accurate HR records, and prepare employment-related documentation in Workday and local systems.
You will ensure timely, high-quality HR service delivery, compliance, and operational excellence, while leveraging HR data to provide insights on the workforce metrics, HR activities, efficiency and costs.Key Responsibilities- Inquiry Handling- Respond to routine and complex employee inquiries related to the employee life cycle, contracts, and data- Route specialized or escalated inquiries to appropriate teams or resources- Maintain service excellence and confidentiality in all communications- Document Preparation- Draft and process employment contracts, addendums, and other HR documents.
- Ensure documentation aligns with legal requirements and internal policies.
- Collaborate with HR Business Partners for approvals, e-signatures and updates- HR Data Management- Maintain and update employee records in Workday and local HR systems- Ensure data accuracy, consistency and compliance with integral and local standards- Support data audits and reporting activities.
- Responsible for updating procedures and work instructions- Benefits Administration- Implement, execute and maintain HR benefits programs, including health,



retirement and other ancillary offerings- Implement and execute HR programs of specialized nature to continuously improve all HR processes and procedures and enhance use of HR data for reporting, analytics and workforce planning.Required Skills & Qualifications- Technical Skills- Proficiency in Workday and HR case management systems- Strong understanding of HR data structures and document workflows- High proficiency in Microsoft Office (Word, Excel, PowerPoint)- Communication & Service- Very good written and verbal communication skills in French, English and Spanish- Strong customer service orientation and problem-solving skills- Strong interpersonal and communication skills; approachable, service-minded and proactive- Ability to manage sensitive information with discretion- Organizational Skills- Highly organized and able to manage multiple priorities with attention to detail and accuracy- Ability to prioritize tasks and manage multiple deadlines- Experience working in a fast-paced, service-oriented environmentPreferred Qualifications- Bachelor's degree in Human Resources, Business Administration, or a related field- Prior experience in HR operations environment as an HR Specialist or in a similar HR role- Knowledge of employment laws and HR compliance practices.

📌 Human Resources Specialist (Xico)
🏢 Galderma
📍 Xico