The Field Service Engineer responsible for delivering exceptional onsite technical support and operational services at customer locations.
This role provides hands-on support for end-user devices, IT infrastructure, collaboration technologies, and enterprise hardware while ensuring timely resolution of incidents and fulfillment of service requests.
The technician works closely with internal teams, customers, and third-party vendors to maintain high service quality, minimize downtime, and support business operations.
Participate in troubleshooting for both hardware and software issues; Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locationshardware installation and testing upon configuration); Server/Storage reboots; Post-deployment validation of service functionality; Customer Location surveyupdates (rack elevations, current equipment, etc.); Video room support including endpoints and meeting room panels; Activities requiring onsite support (e.G., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.G., User Devices, user software).
Address driver issues, hardware fault diagnosis,



peripheral support, device provisioning follow-ups, OS issues, network access issues); Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.G., Microsoft Office, Adobe Creative Cloud); Validating that conferencing systems, telepresence systems, and video conferencing suites are operationalChecking networked printers and MFDs for error messagesWhere required, address appointments scheduled requiring onsite support (e.G., High school diploma or GED with 2 - 5 years of hands-on experience in networking, infrastructure, or lab support rolesProven ability to follow documented procedures and adapt to new assignments with minimal supervisionStrong communication and customer service skills — ability to work directly with engineers and respond to urgent needsExperience installing and cabling networking equipment (CAT5e, CAT6, fiber: Knowledge of copper/fiber test equipment and cable standardsUnderstanding of basic networking concepts and enterprise infrastructureProficient in Microsoft Office tools and email communicationMust have reliable transportation for local travel between lab sites in the Bay AreaCompTIA A+, Network+, or equivalent technical certifications.Microsoft certifications are a plus.Experience supporting enterprise environments and integral customers.Familiarity with ITIL service management practices.

📌 Field Engineer Senior (Project Management) (Xico)
🏢 Astreya
📍 Xico