About The JobCustomer Service Representative – Full Time Position OnlyHours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.Job DetailsEmployment Type: Full-Time Independent ContractorDepartment: Customer Service/SupportJob Level: Entry LevelExperience: 1 YearsBusiness Model: E-Commerce, SaaS (Software as a Service)Required SkillsGeneral Skills: Customer Relationship Management (CRM), Customer Feedback AnalysisSoft Skills: Collaboration, Communication, Conflict Resolution, Team CollaborationResponsibilitiesCustomer Service Agents will handle order entry and resolution with precision and professionalism.Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions.
Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.Ai for CRM and escalation handling.Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.Customer Service Representatives are required to effectively manage their time.
They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.Customer Service Representatives must use proper grammar, punctuation, and spelling, and be able to articulate situational details effectively in their writing.QualificationsEnglish proficiency level - C1At least (6)



months experience in customer service role, 1 year preferredExcellent telephone etiquette and ability to speak confidently and persuasively with customers.Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.Strong prioritizations skills, adept at managing assignments and deadlines.
Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.Ability to work independentlyBasic computer and keyboarding skillsKnowledge of internet and e-mail requiredTyping Skills (20 WPM+)Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skillsExcel both as a team player and strong individual performer.
Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.Training ExpectationsCustomer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting.
Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.Salary & BenefitsPay: Hourly, $ ***********Benefits:Working HoursMonday: 08:*******:00Tuesday: 08:*******:00Wednesday: 08:*******:00Thursday: 08:*******:00Friday: 08:*******:00Additional RequirementsTech Requirements: Windows or MacLanguage: EnglishAbout The Company**** & Company is a general leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.
We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
#J-*****-Ljbffr

📌 Customer Service Representative (Torreón)
🏢 1840 &Amp
📍 Torreón