Este Puesto Reporta a
Sales Support Manager
Your Role And Responsibilities
In this role, you will have the opportunity to provide resolution to customer's concerns regarding invoices, goods, and services.
Each day, you will coordinate with relevant stakeholders to obtain complete case ownership.
You will also showcase your expertise by improving customer satisfaction while ensuring cash flow is being improved on customer accounts.
The work model for the role is: #L-hybrid.
This role is contributing to the Electrification US market.
You Will Be Mainly Accountable For
Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability, scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
Keeping customers proactively informed on issue status based on inputs received and clarifying their doubts.
Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information,



and tracking regular sales performance against the target and sharing insights with management.
Qualifications For The Role
Highly skilled in problem resolution; ability to demonstrate experience in dispute analysis, root cause identification, and collaborative resolution of customer billing discrepancies.
Established skills in disputes management, rebates administration, and customer account reconciliation (optional: experience as Order-to-Cash Specialist or Customer Service with industrial automation, power and grids, or electrical equipment products).
Proficient in SAP/ERP systems, with strong skills in Excel and data‐analysis tools.
Proven experience in Accounting, Finance, Business Administration, or Supply Chain Management, with extensive knowledge of customer contract terms, rebate programs, and invoice reconciliation procedures.
Fluent in Spanish and English (written and verbal), with ability to communicate with international teams and customers.
Desired Attributes
You are passionate about attention to detail and accuracy, and you are innovative around process optimization, stakeholder management, and negotiation skills to resolve complex disputes.
#J-*****-Ljbffr

📌 Disputes & Rebates Specialist For Electrification (San Pedro Garza García)
🏢 ABB
📍 San Pedro Garza García