We are looking for a Customer Service Representative to join our dynamic call center team!
In this role, you will be the first point of contact for customers, providing outstanding support, answering inquiries, and resolving issues efficiently.
If you have excellent communication skills and enjoy helping people, we'd love to hear from you!
Responsibilities:Handle inbound/outbound customer calls with professionalism and empathyProvide accurate information and solutions to customer inquiriesResolve complaints and escalate issues when necessaryDocument interactions and update customer records in the systemMeet performance metrics,



including call quality and response timeMaintain a positive and professional attitude in a fast-paced environmentQualifications:Must work onsiteAdvanced English level (written and spoken)Previous customer service or call center experience preferredAbility to multitask and navigate multiple systemsProblem-solving skills with a customer-first mindsetComfortable working with call scripts and performance targetsBenefits:Competitive salary structurePaid training and career growth opportunitiesFood vouchers to support daily expensesPerformance-based incentivesPositive and supportive team environmentJoin Support Services Group, where we foster a culture of growth, support, and empowerment.
We value individuals who are dedicated to providing outstanding service while enjoying their work environment.
If you are enthusiastic about sales, customer service, and working in a multicultural setting, we welcome you to apply today.
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📌 Customer Service Representative (Hermosillo)
🏢 Support Services Group
📍 Hermosillo