**Journey with us!
** Combine your career goals and sense of adventure by joining our incredible team of employees at **Royal Caribbean Group** We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the worldWe are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guestsRoyal Caribbean Group's **Integral eCommerce**has an exciting career opportunity for a full time** Lead Site Reliability Engineer**reporting to the **Sr Manager Site Reliability Engineer****This position will work on-site in** Mexico City****Position Summary**:**Essential Duties and Responsibilities**:**Critical Incident Support**- Review ticket analysis and approve closure of tickets/incidents- Understands architecture of Royal website and escalates incidents as needed to the appropriate team for further triage Synthesizes and communicates incident details to the production team stakeholders- including executive level stakeholders- Review postmortem / RCA document and follow up**Monitor and Optimize Systems**- Builds case for prioritizing bug and enhancement tickets- Create reports on new deployment build performance for product teams to ensure quality**Ensure System Reliability and Performance**- Adjust health thresholds and other monitoring settings based on historical performance- Creates and maintains performance dashboards used by support and product teams Maintains alerting communication- and documentation tool chain to ensure it is up to date and efficient**Collaboration with Cross-Functional Teams**Establish and maintain clear communication channels (eg Slack- Teams) with the scrum and marketing teamsEnsure all team members are informed about relevant updates and changes that may affect the website**Qualifications Knowledge and Skills**:**Experience**- **Minimum Years of Experience**: 10+ years in Site Reliability Engineering (SRE) DevOps or a related IT operations role- **Management Experience**: At least 3 years of experience managing teams and collaborating with external service providers**Skills and Abilities**- **Technical Expertise**:Proficiency in cloud platforms such as AWS- AWS Elastic Beanstalk Understanding of API design principles: REST SOAP- Graph Advanced knowledge of monitoring and logging tools (AppDynamics- DataDog Splunk New Relic- etc)- **Problem-Solving Skills**:- Strong analytical and troubleshooting skills to diagnose and resolve complex- production issues swiftly- Ability to develop and implement effective incident response plans- **Communication and Collaboration**:- Excellent written and verbal communication skills for effective interaction with cross- functional teams and documentation Ability to collaborate with Development QA IT- and external managed service providers to ensure seamless operations**Education**- **Bachelor's Degree**: In Computer Science Information Technology Engineering or a related field**Certifications**- **Preferred Certifications**:- Any monitoring and alerting tools equivalent to certification- Any certification or equivalent knowledge of IT service managementLI-SS1

📌 Lead, Site Reliability Engineer (Xico)
🏢 Royal Caribbean Group
📍 Xico