The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.ResponsibilitiesDocument processes in an accurate and detailed manner and follow established procedures to complete complex assignmentsIdentify process gaps requiring escalation, offering potential solutionsAssist with inventory management and workflow needs as dictated through risk priority and service levelSupport a range of products and servicesAnalyze problems and formulate solutions through research and investigationNavigate, test and execute moderately complex databases, spreadsheets, and systemsEnsure accurate and timely account handlingAssist in activities that help reduce organizational impact and/or lossAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating,



managing and reporting control issues with transparency.Qualifications1 year of relevant experienceProficient computer and typing skillsAbility to adapt to new technology quickly and seamlesslyConsistently demonstrates clear and concise written and verbal communication skillsAbility to work with others to complete assigned tasksEducationHigh School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.FuncionesEjecución de controles mediante la matriz de riesgos PRCT (ARCAM)Identificación de riesgos y detección de desviaciones al proceso paradiferentes portafolios, file central créditos, centralizadora, hipotecario, tarjetas/ retailAseguar que los analistas de los diversos portafolios hayan realizado el proceso de acuerdo a lo que esta dentro de los manuales de politicas y procedimientos.Dictamina si el analista se apego el proceso y politicas correspondiente.Análisis para diseño de controles.Extraccion de bases de datosAnálisis de calidad en el proceso de atención de solicitudes medianteherramientas digitales y/o buzones departamentales vs documentaciónmandatoria y ejecución en sistemas bancarios (ADMWIN)Reporte sobre incidentes o áreas de posibilidad detectadasEl analista valida que el proceso de los ejecutivos de distintas áreas se haya realizado conforme a politicas y lineamientos.RequisitosExperiencia en lineas de control PRCT/ ARCAM (Deseable)Experiencia en analisis y deteccion de riesgosConocimientos en sistema ADMWIN, Eclipse (Deseable)Experiencia en extraccion de bases de datos, generacion de reportes, tablas dinamicasExperiencia en proceso de calidad y riesgoLa vacante es un perfil inicial por lo cual se requiere experiencia basica-inicialZona de trabajo Revolucion/ Moras, se trasladan entre ambas zonasHorario- L-V 9 am a 6 pm o 10 am a 7 pmOperations - CoreJob Family GroupOperations - CoreJob FamilyOperations SupportTime TypeFull timeMost Relevant SkillsPlease see the requirements listed above.Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi's EEO Policy Statement and the Know Your Rights poster.
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📌 Analista De Calidad Control Y Riesgo (Jalisco)
🏢 Citigroup
📍 Jalisco