**Position Summary**:The Expedite Specialist will be responsible for facilitating traffic coordination required by Expedites in a cost-efficient matter.This role ensures compliance pany policies and procedures along with all regulatory guidelines and requirements to ensure accurate and effective processing of the daily requirements of operations for Expedites.
**Key Responsibilities**:- Responsible for tracking, data input, and reporting of key performance measures, as assigned by Operations leadership.
- Understand company objectives and protect the company's business interests.
- Track and trace shipments throughout the life cycle of shipment; resolve any issues or concerns with a shipment.
- Proactively communicate with customers on the status of their shipments.
- Knowledgeable and daily use of TMS (transportation software) Ensure all information in TMS is timely and accurate.
- Knowledgeable on charter, hand carry, & ground expedites flows.
- Ability to bid and dispatch shipments and occasionally train any team member on handling shipments from pickup, bookings, documentation and tracing of cargo to the final destination.
- Knowledgeable of brokerage services (customs).
- Identifies and report up any continual improvement initiatives to enhance the performance of the position, team, and company.




- Use problem solving and customer service skills to resolve any issues or concerns to any shipment.
- Provide exceptional and timely customer service by proactively informing clients of the status of their shipments.Maintain clear verbal and communication with clients.
- Communicates effectively with customers, suppliers, carriers, and internal personnel.
- Attend team meetings to review the week performances/concerns/improvements.
- Use problem solving and customer service skills to resolve any issues or concerns to any shipment.
- Attend cross functional trainings with other team members to support PTO coverage.
**Education & Experience**:- High school diploma required.
- Strong knowledge of the transportation industry, including charter, hand carry, and ground expedites flows.
- Knowledge of brokerage services- Knowledge of specialized transportation software.
- Honesty and integrity in all business matters.
- Strong communication (both verbal and written), problem-solving, decision-making, and analytical skills.
- ** Negotiation skills, sense of urgency and able to work under pressure.
**:- Must have the ability to work and excel in a fast-paced team environment.
**Language Skills**:- This position requires the ability to read, write, and speak fluently in English.protrans

📌 Expedite Specialist (Monterrey)
🏢 Protrans International
📍 Monterrey