The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)- Provide regular status updates for all project participants and create presentations for steering committee updates- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines- Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements- Create, manage and maintain project plans and act as the project manager for all follow ups across various departments- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables,



such as legal statements/performance reporting/advices/letters/notices- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:- Previous relevant experience preferred- Proficient in Microsoft Office- General knowledge of client reporting across the industry and our competitors- Working knowledge of SQL environments and database queries- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:- Título de licenciatura o experiência equivalente.
- ** Preferencia de experiência previa relevante en operación dictamen y/o monitoreo en actividades de prevención de fraudes.
**:- Dominio de Microsoft Office (Excel, word, power point)- ** EXCEL intermedio**:- Elaboración de presentaciones ejecutivas- ** Habilidades comprobadas de organización y gestión del tiempo.
**:- ** Habilidades comprobadas de toma de decisiones y resolución de problemas.
**:- Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa.




- ** Networking**:- Capacidad de comunicación clara- ** Amplias habilidades analíticas como principal SKILL**:- Acostumbrado al trabajo participativo y en equipo- Tolerante a la frustración- Buen manejo de estrés- Con iniciativa- Acostumbrado al trabajo conforme a metas y tiempos establecidos- Resiliente**EL OBJETIVO DE LA POSICIÓN ES**:- Quejas (redictamen).
- Gestionar las actividades con los equipos de operación aclaraciones / quejas hasta el cierre del redictamen.
- Realizar los ajustes a proceso según corresponda, actualizar controles, métricas, etc.- Brindar actualizaciones de estado regulares para todos los participantes del proceso y crear presentaciones según lo requerido- Trabajar con diversos equipos de áreas como: CSIS, Legal, Cumplimiento y prevención de Fraudes para obtener aprobación / retroalimentación en todos los requisitos comerciales regulatorios y proveer todos los elementos que requieras asociados al core de quejas y aclaraciones.
- Ser el enlace principal entre equipos de prevención de fraudes y áreas de operación aclaraciones y quejas con la finalidad de proveer todos los elementos de redictamen.
- Recomendar acciones de mejor identificadas a partir de su gestión, investigación y / o remediación**LA MODALIDAD Y HORARIO DE LA POSICIÓN ES**:- REVOLUCIÓN NO.
****- ** HIBRIDA**:- 3 días en oficina / 2 en casa- Lunes a viernes- DE 9 A 19 h**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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