Descripción y detalle de las actividadesThis role involves developing and deploying AI-powered solutions using NowAssist and related technologies to enhance business processes and user experiences.You will work on innovative projects with a diverse and dedicated team.Key Responsibilities:- API Integration: Develop integrations with third-party systems using Flows, Integration Hub, scripted REST messages, and outbound HTTP requests.
- ServiceNow & NowAssist Product Utilization: Build and maintain solutions using technologies like Employee Center Pro portal, AI Search, Virtual Agent, Skills Builder, AI Agent Studio, and Workflow Builder.
- Data Storage Architecture: Manage diverse data sources such as relational databases, vector databases, document repositories, and BLOB stores.
- AI and LLM Utilization: Use large language models to optimize system instructions for natural language understanding and task execution.
- UX/UI Design: Customize chatbot messages and user interface using HTML & CSS.
- Collaboration: Work with HR partners, end-users, and other developers to define requirements and deliver solutions.Experiência y requisitos- Experience in developing solutions with Virtual Agent Designer, Flows, Integration Hub, Skills Builder, Workflow Builder, scripted REST APIs, outbound HTTP messages,



and other sophisticated ServiceNow functionality.
- Proven understanding of API development, integration, and management.
- Experience integrating systems using RESTful APIs, SOAP, and OpenAuth.
- Proficiency in programming and scripting languages such as JavaScript, Python, or PowerShell.
- Good understanding of data repositories, search, and indexing.
- Ability to fix, debug, and optimize virtual agent.
- Good communication and teamwork skills.Preferred:- Some familiarity with generative AI workflows and tools.
- Background in crafting conversational AI or virtual assistants.
- Knowledge of DevOps practices and CI/CD pipelines.Incentivos- Seguro de vida- Fondo de ahorro- Seguro de gastos médicos- Bonos anuales- Gimnasio- Seguro dental- Vales despensa- Beca reembolso- Dias personales- Beneficios superiores a lo que marca la LFT**Número de vacantes** 1**Área** Informática/Sistemas/TI/Programación/Software**Contrato** Permanente**Modalidad** Home office**Turno** Diurno**Jornada** Tiempo Completo**Horario**- Turno Matutino- Turno de 8 Horas- Lunes a viernes**Estudios** Carrera sin título**Inglés**Hablado: Avanzado, Escrito: Avanzado**Disponibilidad p.viajar** No

📌 Servicenow Developer (Tijuana)
🏢 ThermoFisher Scientific
📍 Tijuana