The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research- Conduct basic analysis and research as well as workflow management- Support an expansive array of products and services- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as neededQualifications:- 1-3 years of relevant experience- Experience working in a business office or operational environment- Proficient computer and math skills with a focus on complex databases and spreadsheets- Demonstrates technical and administrative expertise- Consistently demonstrates attention to detail- Demonstrated knowledge of activities, policies, and procedures of a basic work area**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.




- El Analista realizara las siguientes actividades diarias para 4 proveedores en donde la comunicación es principalmente por correo y teléfono, algunas interacciones podrán se personales principalmente en visitas a sites y/o validación de indicadores de cumplimiento y con diferentes áreas.
- Funciones Operativas- Descarga, carga y cuadre de asignación.Y reporte de incidentes con cuadre de función- Validación y reporte de incidentes y devoluciones.
- Validación y reporte de entregas.
- Validación de comprobantes de entrega.
- Aclaración de entregas y devoluciones.
- Seguimiento y atención de requerimientos especiales y/o urgentes.
- Validación y seguimiento de remesas para cierre- Funciones de Monitoreo- Monitoreo de recolección en tiempo y forma.
- Monitoreo de cierre de remesas.
- Monitoreo de incidentes y excepciones.
- Monitoreo de SLAÁreas de Negocio-Oficina-Contexto Operativo"Formulas de ExcelTablas dinamicasAnalisis de DatosPresentacionesCorreo Electronico"Microsoft Office (Power Point, Excel-intermedio, Word, Outlook)"Capacidad de respuestaAdaptabilidadAtención a los detallesColaboraciónComunicaciónResolución de conflictosFacilidad de Palabra"Disponibilidad de horarioCd de México Portal San AngelResidente de Lunes a Viernes 09:00 a 18:00 hrs / 1 hora para alimentos 14:00 a 15:00hrs, trabajo esporádico en fin de semana con PHESe pueden realizar Visitas a Proveedores Ciudad de México y Estado de MéxicoJob Family Group:Operations - Core- **Job Family**:Operations Support- Time Type:Full time- Most Relevant SkillsPlease see the requirements listed above.
- Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.View Citi's EEO Policy Statement and the Know Your Rights poster.

📌 Banamex Monitoreo De ProveedoresCiudad De Mexico (Xico)
🏢 Citigroup
📍 Xico