**_Ready to shape the future of work?
_****_ At Genpact, we don't just adapt to change—we drive it.AI and digital innovation are redefining industries, and we're leading the charge.Genpact's _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help integral enterprises work smarter, grow faster, and transform at scale.From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies' most complex challenges._****_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment._****_ In this role, provides customer support by resolving inquiries, complaints, and requests._****_Aims to ensure a satisfactory experience and maintain customer loyalty._**:**_ Responsibilities_**:- **_Daily basis take customer service phone calls._**:- **_Ability to multitask and navigate in various programs._**:- **_Skills on the phone._**:- **_Ability to foresee problems & communicate to management._**:- **_Follow schedule adherence_**:- **_Meet quality and production goals establish by process._**:- **_Positive attitude towards process changes_**:- **_Manage time effectively and be a team player with others_****_ Qualifications we seek in you!
_**:**_ Minimum Qualifications_**- **_High School degree diploma._**:- **_Advanced English level._**:- **_Full shift availability._****_ Preferred Qualifications/ Skills_**- **_Call center experience._**:- **_Insurance campaigns experience._****_ Why join Genpact?




_****_ Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_****_ Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_****_ Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_****_ Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_****_ Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_****_ Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._****_ Let's build tomorrow together._****_Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._****_Job_**_Process Developer_**_ Primary Location_**_Mexico-Zapopan_**_ Schedule_**_Full-time_**_ Education Level_**_Bachelor's / Graduation / Equivalent_**_ Job Posting_**_Sep 22, ****, 1:36:28 PM_**_ Unposting Date_**_Nov 22, ****, 12:29:00 PM_- Master Skills List_Operations_- Job Category_Full Time_

📌 Process Developer - Customer Care (Zapopan)
🏢 Genpact
📍 Zapopan