Insulet started in **** with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform.In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
- We are looking for highly motivated, performance driven individuals to be a part of our expanding team.We do this by hiring amazing people guided by shared values who exceed customer expectations.Our continued success depends on it!
Position overview:Responsibilities:- Define, manage, and deliver complex technology projects/programs based on ServiceNow's platform and products suite including ITSM, CMDB, ITOM, etc..
- Lead current and future ITSM technology optimization and innovation leveraged for integral service excellence- Contribute to the development and implementation of the portfolio delivery roadmaps- Manage the simultaneous delivery of a portfolio of projects and/or multi workstream programs from inception to closure- Responsible for improving Insulet ITSM Program (Incident/Change/Problem)



and aligning with ITIL Framework- Manage the design and deployment of Insulet's CMDB Program to support positive data driven outcomes- The ability to build deep and lasting relationships with key stakeholders and team members to enhance the reputation of ServiceNow team- Work as part of cross-functional team to implement environments management solution to support agile, integrated development- Manage the team of ServiceNow developer/analysts and consultants- Perform other duties as requiredEducation / Experience / Skills:- Bachelor's degree in Computer Science, System Administration, or equivalent experience- 12+ years demonstrated work experience implementing enterprise configuration management processes and workflows- Experience leveraging ServiceNow for configuration management, change management and service delivery- Strong understanding of industry standard change management processes and experience implementing them within an enterprise- Experience managing process across different functions and departments at large scales- Experience building and managing teams that include engineers, analysts and project managers- Excellent communications skills and extensive experience working with technical teams and management- Experience with Agile and SAFe software development methodologies- Experience in supporting software platforms in a regulated environment (SOX, HIPAA, GDPR)Preferred Qualifications:- ITIL v3 and/or current ITSM framework training and certifications- ServiceNow certifications a plusNOTE: This position requires on-site work from an Insulet office at Guadalajara Location; may work remotely other days).
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📌 Director, It (Global Business Services) (Guadalajara)
🏢 Insulet
📍 Guadalajara