***Investigates and ensures resolution of customer service requests.Reconciles and communicates information from a variety of sources to ensure accurate resolution.
**RESPONSIBILITIES**- Return Quote to customers and timely manner- contributor to revenue regenerator- Attend warranty claims and sales orders- Order entries into oracle- Order creation- Changer Orders Creation- Follow up orders- Arrange returns materials to suppliers.
- Continue communication with customers- Maintains accurate and complete documentation of customers communication and action taken.Control of documents including customer folders, quotes, purchase orders, etc.- Liaison between different internal departments- Able to communicate with all levels of management and non-management personal.
- Able to identify potential problems and escalate as necessary.




- Work with KPI and generates sales and warranty reports.
- Create RMA's- Create credit for service parts orders**QUALIFICATIONS**- Bachelor's degree or equivalent in manufacturing, business or supply chain.
- Fluency in English and Spanish required (read, write and speak).
- Oracle- Work under pressure- Good and strong verbal and written communication.
- Proactive and Sense of urgency- Initiative to investigate and resolve problems- Microsoft office (Excel, Word etc.)- Teamwork- Service attitude- Demonstrating Ethics and Integrity- Minimum 1 years of experience in factory environment- Able to read schematics- Being organized

📌 Services Sales Senior Coordinator (Tijuana)
🏢 Vertiv
📍 Tijuana