**Job Title: End User Services EUS / EUC Manager****Location**: Mexico City**Salary Range**: $55,500 - $78,500 MXN gross monthly**Work Modality**: Hybrid (with telework allowance)**Compensation & Benefits**:- **Base Salary**: $55,500 - $78,500 MXN/month (gross)- **Vacation Days**: 12 days the first year, increasing by 2 days annually for the next 4 years- **Vacation Bonus**: 30% of base salary- **Year-End Bonus (Aguinaldo)**: Equivalent to 18 days of salary- **Profit Sharing (PTU)**:- **Punctuality and Attendance Bonuses**: Each up to 10% of gross salary- **Food Vouchers**: $1,****** MXN/month (approx.)- **Restaurant Tickets**: $1,****** MXN/month- **Telework Allowance**: $***** MXN/month (approx.)- **Life Insurance**:- **Opportunities for growth and learning in a global environment****Position Overview**:**Key Responsibilities**:- Lead the operation and performance of end-user services including Service Desk, VIP Support, Mobile, Asset Management, Print Services, Multimedia, and Virtualization.
- Manage vendor relationships, service contracts, and performance metrics (SLA/KPI).
- Develop and maintain the IT asset lifecycle, ensuring compliance with internal controls and security policies.
- Act as the local liaison to integral and regional IT teams; represent local needs and ensure adherence to global standards.
- Drive digital workplace innovation, automation, and employee experience improvements.
- Oversee service continuity, problem resolution, escalations, and proactive communication for any major incidents or service changes.




- Maintain and publish service catalogs and knowledge bases; ensure complete documentation and audit readiness.
- Provide strategic guidance to senior management, aligning IT services to business goals and driving technology optimization.
- Own budgeting, expense management, performance planning, and regulatory compliance activities for the EUS function.
- Lead, coach, and develop a multidisciplinary team including coordinators and project managers.
**Qualifications**:- Bachelor's degree in Computer Science, Information Systems, or related field.
- Minimum 5 years of experience in IT service management or a similar leadership role.
- Strong knowledge of ITIL, DevOps, and Agile (SAFe/SCRUM) methodologies.PMP certification is a plus.
- Proficient in ServiceNow (BAU operations, reporting, dashboards).
- Experience managing offshore teams, vendors, and complex IT environments.
- Strong communication, problem-solving, leadership, and negotiation skills.
- Fluent in English (written and spoken).
- Previous experience in highly regulated industries (insurance, financial services) is desirable.
**Leadership Competencies**:- Drives Results- Thinks Strategically- Motivates People- Focuses on Customers- Creates Partnerships- Grows TalentTipo de puesto: Tiempo completoSueldo: $55,****** - $78,****** al mesBeneficios:- Aumentos salariales- Seguro de gastos médicos mayores- Seguro de vida- Vales de despensa- Vales de restaurantePago complementario:- Bono de asistencia- Bono de productividad- Bono de puntualidadTipo de jornada:- Turno de 8 horasLugar de trabajo: remoto híbrido en *****, Cuauhtémoc, CDMX

📌 End User Services Eus / Euc Manager (Xico)
🏢 Selectum
📍 Xico