-Job descriptionThe role is responsible for the delivery of post-sales support to CIB clients, across a full range of General Payments Solutions (GPS) products.The role incorporate Client Service.
- Manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers.
- Use professional and technical expertise to provide credible observations and recommendations to others- Put highly complex and/or technical information into simple terms so that stakeholders can easily understand it- Continuously adapt to balance and prioritise different demands of the team and requirements from multiple directions and stakeholders- Understand and describe which products and channels relate to specific customers- Actively engage with colleagues across HSBC to ensure that all customer's needs are met at the first point of contact- Help to understand clients' needs in order to improve our offering to existing customers- Provide guidance and supervision to junior team members.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets- Contribute to the development and implementation of a risk aware client management cultureRequirements- Experience in Client Service - Desired- English as a second language - Advanced level- Internal systems knowledge: Hogan, Leap, Connect - Desired- High level of responsibility, organization and proactivity- Effective communication skills, both written and spoken- Excellent service attitude- Strategic and business thinking aligned with HSBC.
- Quick learner and results-oriented/proactive.
- Leadership, good negotiator, able to work under pressure, and conflict mediator.

📌 Client Management - Global Payment Solutions (Gps) (Xico)
🏢 Hsbc
📍 Xico