**Job Description Summary**: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure.Includes craft & non craft labor as well as manager roles responsible solely for these activities.Accountable for the quality of own work.Subject to direct operations supervision/prescribed work instructions/systems checking.Executes within a well-defined operations framework.There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.
**Roles and Responsibilities**- Facilitate order management - process order intake, input into internal systems.Connect to customer portals and systems.May support forecasting, billing and collection activities.
- Key contact for customer inquiries, customer complaint (issue) resolution process.Work with operations to understand and communicate commits and status to customers.
- Developing conceptual knowledge of professional discipline.May include support roles with specialized expertise or technical knowledge in broad area.




- Applies general knowledge of business developed through education or past experience.Understands how work of own team contributes to the area.
- Resolves issues using established procedures.Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
- Collaborates with others to solve issues.For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE.
- Exchanges technical information, asks questions and checks for understanding**Required Qualifications**- Bachelor's Degree from an accredited university or college with basic experience in a customer support, logistics and customs operations or materials planning.
- Advanced English proficiency.
- Knowledge in Oracle, SAP, ERP Systems and Microsoft Office.
**Desired Characteristics**- Strong oral and written communication skills.Strong interpersonal skills.
- Established project management skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to quickly adapt and react to changes.
- Sense of urgency and ability to prioritize the tasks.
- Previous experience with logistics, international shipments and LATAM countries customs requirement, especially for Argentina and Brazil, is a plus.
- Ability to document, plan, market, and execute programs.
**Additional Information**:**Relocation Assistance Provided**:No

📌 Services Specialist - Customer Order And Fulfillment (Xico)
🏢 GE Vernova
📍 Xico