**Role Summary**The Training Manager is responsible for the end-to-end learning and development lifecycle for multiple client programs within a BPO environment.This role leads a team of Product Trainers and Nesting Leaders to ensure new hires are fully prepared and "floor-ready" before transitioning into production.Success in this role is measured by speed-to-proficiency, training satisfaction scores, and training and nesting graduation rates.
**Key Responsibilities****Curriculum & Client Alignment**- Partner closely with internal stakeholders and client representatives to ensure all training materials, job aids, and assessments are accurate and updated in real time as client products, tools, or processes change.
- Ensure training content aligns with client expectations, compliance requirements, and business goals.
**Team Leadership & Development**- Lead, coach, and manage a team of Product Trainers and Nesting Leadership.
- Conduct regular coaching sessions, performance reviews, and development plans to maintain high-quality training delivery.
- Facilitate and participate in "Train-the-Trainer" sessions to ensure consistent standards, instructional quality, and engagement across programs.
**Training Performance & Analytics**- Track, analyze, and report on key training metrics including training and nesting attrition, assessment scores, certification results, and nesting performance.
- Identify knowledge gaps, skill deficiencies,



or performance trends using data and feedback.
- Design and implement remedial training, refreshers, or targeted interventions to improve learner outcomes.
**Nesting & Graduation Oversight**- Oversee the nesting phase, ensuring a smooth transition from classroom training to live production environments.
- Partner with Operations, QA, and Workforce teams to monitor new hire performance during nesting.
- Ensure trainees meet defined minimum KPIs and quality standards before graduating to the production floor.
**Key Performance Indicators (KPIs)**- Speed-to-Proficiency- Training Satisfaction Scores- Training and Nesting Graduation Rates- Training/Nesting Attrition- Post-Nesting Performance Metrics**Required Skills & Competencies**- Strong leadership and people management skills- Excellent stakeholder and client communication abilities- Data-driven decision-making and reporting skills- Deep understanding of BPO operations, training methodologies, and adult learning principles- Ability to manage multiple programs and priorities in a fast-paced environment**Qualifications & Experience**- 5+ years of experience in BPO training, learning & development, or operations- 2+ years in a people leadership or training leadership role- Experience managing client-facing training programs is strongly preferredPay: $40,****** - $60,****** per monthWork Location: In person

📌 Bpo Training Manager (Onsite) Mexico City, Mx (Xico)
🏢 Rui
📍 Xico