**Location Overview**Join our team at Amanvari.A remote natural paradise on Mexico's Eastern Cape, Aman's newest retreat finds home between the Sierra de la Laguna mountains and the calm waters of the Sea of Cortés.Echoing its name, a combination of the Sanskrit-derived words for 'peace' and 'water,' Amanvari rests in harmony with its exclusive yet inspiring setting, an exclusive 1,000-acre community just one hour from Los Cabos International airport.
**Role**The Reservations and Guest Services Agent is responsible for managing all reservations and handling incoming communications with the highest level of accuracy and professionalism, ensuring that every interaction meets the hotel's standards of excellence.This position plays a key role in creating memorable guest experiences, supporting the Reservations Manager in daily operations, and collaborating closely with all hotel departments.
**Responsibilities**- Anticipate and fulfill guest needs, exceeding expectations and projecting a flawless image of the hotel through personal presentation, refined verbal communication, and a proactive attitude.
- Handle special requests, guest preferences, early arrivals, and VIP needs with discretion, professionalism, and a refined sense of urgency.
- Actively promote exclusive experiences, services, and packages, contributing to the hotel's revenue and sales objectives.




- Communicate elegantly and efficiently with Front Office and other departments, ensuring relevant guest information is shared discreetly and promptly.
- Process reservations accurately and promptly using PMS, CRS, and GDS systems, ensuring information is always complete and up to date.
- Monitor the Reservations inbox and communication channels to respond to requests, modifications, and confirmations within 24 hours.
- Accurately document messages and guest requests, ensuring timely follow-up and seamless coordination with the appropriate departments.
- Audit daily, weekly, and monthly reservation reports to ensure accuracy, consistency, and compliance with hotel standards.
- Oversee billing of advance payments, charges, and commissions in close collaboration with Finance, ensuring precision and adherence to internal policies.
**Requirements**:- Knowledge of Opera Cloud system is preferred.
- Minimum of two years' experience in reservations, guest services, or administrative functions, preferably in luxury or ultra-luxury hotels.
- Ability to work under high-pressure conditions, with strong attention to detail and exceptional communication skills in English and Spanish.
- Professional demeanour, discretion, cultural sensitivity, and commitment to service excellence.

📌 Reservations And Guest Services Agent - Amanvari (Baja California Sur)
🏢 Aman Group
📍 Baja California Sur