Collect payments on overdue accounts and locate debtors to make collection arrangements.
- Outbound collection calls on accounts from ******** days delinquent (Predictive Dialer and/or manual)- Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
- Receives payments over the phone via Credit Card or Check.
- Document customer accounts in an accurate and timely manner.
- Sending letters, statements, payment histories- Handling customer complaints and resolution paper work- Maintain and achieve monthly goals given.
- Able to react to change productively and handle other tasks as assigned.
**Requirements**:- Call center/collections experience- FDCPA and State Regulations- Excellent analytical and communication skills.Good grammar, voice and diction.




- Knowledge of loan calculations- Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
- Ability to read, write and speak English fluently.Bilingual (English/Spanish) a plus.
- Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.
**Benefits**- Salary 10,600- Guaranteed Bonus 7,000 first month- Food Vouchers 2,000- Internet Bonus 400- Medical Insurance- Life Insurance- Dental Insurance

📌 Collection Specialist (Xico)
🏢 Concord Servicing
📍 Xico