Daily tasks include:- Manage inbound and outbound calls in a timely manner- Follow procedures when handling different topics- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives- Build sustainable relationships and engage customers by taking the extra mile- Keep records of all conversations in our call center database in a comprehensible way- Frequently engage in training for new procedures, technology, and products- Resolve incoming alerts within a timely manner- Meet personal/team qualitative and quantitative targets- Flexibility to alter shifts as needed to meet call center staffing needs- Skills- Ability to uncover needs through a consultative approach- Strong, professional verbal and written communication skills- Ability to multi-task and flexibly work in a fast paced, ever changing work environment- Organized, self-motivated, eager to win- CRM experience a plus- Pay: $18,000 NET- Benefits: Legal benefitsPay: $18,****** per month**Experience**:- Call center: 1 year (required)- Customer service: 1 year (required)**Language**:- English (required)Work Location: In person

📌 Service Desk Specialist (Felipe Carrillo Puerto)
🏢 Guidepoint Systems Mexico
📍 Felipe Carrillo Puerto