Call Center Services International is seeking a **Dialer Administrator** to support our high‐volume Collections operations.This role is adecuado for a **young, energetic, tech‐driven individual** who thrives in a fast‐paced, highly dynamic environment and enjoys solving problems on the fly.You'll join an established team of dialer professionals and play a key role in optimizing outbound strategies across our financing company.
**Activities**:- Manage daily operations of the predictive dialer system- Build and maintain calling lists, filters, and campaign logic- Configure pacing, rules, and dialing strategies to maximize performance- Ensure compliance with FCC, TCPA, FDCPA, REG‐F, and internal policies- Develop SQL queries and support CRM‐dialer integrations- Monitor KPIs, create reports,



and analyze campaign performance- Troubleshoot dialer issues and coordinate with IT/vendors as needed- Support after‐hours on‐call rotation and maintain system documentation**Requirements**:- 2+ years of experience with dialers- Strong understanding of call centers and outbound operations- SQL Server or PostgreSQL experience preferred- Advanced Excel skills (VLOOKUPs, pivots, basic macros)- Action‐oriented mindset with the ability to think quickly and adapt- Passion for technology, learning, and continuous improvement- Experience in automotive finance or collections (preferred)- Familiarity with Westlake systems and workflows (strong plus)**Benefits**:- Schedule Availability: Monday - Sunday from 7:00 am - 9:00 pm- Salary: $5,000 mxn- Hybrid position - Otay Location- Savings Fund- All law benefits since day 1Pay: $5,****** per week**Language**:- Ingles (required)Work Location: In person

📌 Dialer Administrator (Tijuana)
🏢 Call Center Services International
📍 Tijuana