**Discover your future at Citi**:Working at Citi is far more than just a job.A career with us means joining a team of more than 230,000 dedicated people from around the globe.At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**:The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments- Identify process gaps requiring escalation, offering potential solutions- Assist with inventory management and workflow needs as dictated through risk priority and service level- Support a range of products and services- Analyze problems and formulate solutions through research and investigation- Navigate, test and execute moderately complex databases, spreadsheets,



and systems- Ensure accurate and timely account handling- Assist in activities that help reduce organizational impact and/or loss**Qualifications**:- 1 year of relevant experience- Proficient computer and typing skills- Ability to adapt to new technology quickly and seamlessly- Consistently demonstrates clear and concise written and verbal communication skills- Ability to work with others to complete assigned tasks**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.Puesto responsable de dar atención a clientes dentro del proceso de CPAES virtuales.
- Experiência previa en Atención a clientes, vía telefónica y por medio de correo electrónico.
- Conocimientos básicos de contabilidad, identificación de conceptos básicos tales como Cargo y Abono.
- Conocimientos de Excel Intermedio, captura de información, fórmulas, cruces de base de datos, tablas dinámicas, etc.- Validación de información con las compañías de traslado de valores.
- Apego a procesos y tiempos establecidos.
- Autogestión- Disponibilidad de horario para ingresar antes de la jornada laboral (ocasional)- Jornada 100% presencial.
- **Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex - Analista De Soporte A Cpaes Virtuales (Xico)
🏢 Citigroup
📍 Xico