Job Description Accountable for driving successful delivery, standardization, and continuous improvement of global network services across all regions and locations.
The role leads strategic upgrades, modernization programs, and transformation initiatives to ensure consistent execution, alignment to integral standards, security and compliance requirements, and measurable business outcomes worldwide.
Working closely with the accountable Service Owner, regional IT leaders, operations teams, and key business stakeholders, the IT Service Manager ensures globally consistent network services while coordinating cross-region delivery, prioritization, and service transition.
The role provides global governance, aligns regional execution to enterprise objectives, and ensures solutions are fully documented, operationally ready, and transitioned into support with clear acceptance criteria.
Key Responsibilities WAN / SDWAN modernization: global backbone uplift, policy-based routing, QoS.
LAN / WLAN refresh: campus/branch/factory standards, NAC/*****X, Wi‐Fi optimization.
Edge ensure alignment with Zero Trust and security policies.
Validate performance, scalability, and resilience through proof of concepts and pilot deployments.
Stakeholder enforce SLA, quality, and compliance obligations.
Manage contracts/renewals relevant to project scope; drive competitive bids and benchmarking cost/performance.
Financial implement mitigating controls and contingency plans.
Ensure compliance with internal policies and external frameworks (e.g., ISO *****, NIST, SOX as applicable).
Coordinate security testing (policy compliance, vulnerability remediation) and formal sign‐offs.
Documentation ensure support readiness and monitoring coverage.
Other responsibilities / duties as assigned.
Job Requirements Must have: Bachelor's Degree in Information Technology, Telecommunications, Computer Science, or a related discipline.




Equivalent professional experience may be considered in lieu of formal education.
5+ years managing enterprise network projects or service improvements in global/multi regional environments.
Demonstrated delivery of projects across WAN/LAN/WLAN/SD WAN, security edge (firewalls/VPN/SASE), and core services (DNS/DHCP/IPAM).
Proven experience with ITIL service transition and change governance, strong stakeholder engagement.
English spoken (advance) Nice to have: Valid VISA and Passport Available to travel Hands on MSP/vendor/carrier management for project execution and operational readiness.
Cloud networking (Azure/AWS/GCP) design and integration with on prem networks.
Network automation (Ansible/Terraform) and scripting (Python/PowerShell).
Experience in regulated environments (ISO *****, SOX, PCI) and Zero Trust programs.
Certifications (Preferred but not mandatory) Project/Service: PMP or PRINCE2; ITIL v4 Foundation or higher.
Networking: Cisco CCNP/CCIE, Juniper JNCIP/JNCIE, or equivalent.
Cloud: AWS Advanced Networking, Azure Network Engineer, or similar Why join Olympus?
We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings you can count on: Competitive salaries, annual bonus and 401(k)* with company match Comprehensive medical, dental, vision coverage effective on start date 24/7 Employee Assistance Program Free live and on-demand Wellbeing Programs Generous Paid Vacation and Sick Time Paid Parental Leave and Adoption Assistance* 12 Paid Holidays On-Site Child Daycare, Café, Fitness Center** Connected Culture you can embrace: Work-life integrated culture that supports an employee centric mindset Offers onsite, hybrid and field work environments Paid volunteering and charitable donation/match programs Employee Resource Groups Dedicated Training Resources and Learning

📌 Mgr., It Service Networks, Global (Xico)
🏢 Olympus
📍 Xico