**About the role**Smiles Dental is a premier dental clinic in Los Algodones, Mexico, serving patients from the United States and Canada seeking world-class dental care at a fraction of US prices.We specialize in high-value treatments: dental implants, full-mouth restorations, veneers, and more — with average treatment values above $5,000 USD.We are looking for a bilingual Patient Care Coordinator to manage our inbound leads from Instagram, Facebook, and Google Ads.These are warm leads — people who already raised their hand.Your job is not to pitch, but to listen, build trust, and guide them toward booking a consultation.
**What you'll do**- Follow up consistently with leads who haven't responded within ***** hours- Understand each patient's needs, answer questions about treatments, pricing, and logistics- Handle objections with empathy and confidence ("Why should I come to Mexico?", "Is it safe?", "How do I know it's quality?")- Schedule consultations and coordinate with the clinic on patient arrival- Follow up with patients post-consultation to convert evaluations into booked treatments- Log all activity in the CRM (leads, follow-ups, closings, notes)- Report weekly metrics: contacted, scheduled, closed**What we're looking for**- **Fluent bilingual English-Spanish (English is the primary language of our patients — this is non-negotiable)**:- Experience in consultative sales, high-value client service, or patient coordination (dental or medical is a plus, not a requirement)- Excellent written communication — warm, clear, professional,



and trustworthy- Disciplined follow-up mindset — you don't wait for leads to come back; you go to them- Comfortable with performance metrics and conversion goals- Proficient with WhatsApp Business, Instagram, Facebook, and basic tools (Google Sheets, CRM)**Nice to have**- Experience at a dental or medical clinic- Knowledge of treatments like implants, veneers, or all-on-4- Experience handling leads from Meta Ads or Google Ads- CRM experience (HubSpot, Zoho, or similar)- Familiarity with dental tourism and the US-Mexico border health market**Compensation**Base salary: $14,000 MXN/month (based on experience and verified English level)Commission structure:- 2% per closed treatment — up to 2 closings/month- 3% per closed treatment — 3 to 6 closings/month- 4% per closed treatment — 7+ closings/month (top performer tier)Example earnings (at $5,000 USD average ticket, ~$17 MXN/USD):- 4 closings at 3% → ~$40,800 MXN/month total- 8 closings at 4% → ~$74,800 MXN/month total- Commission is paid the month following confirmed patient payment._**How to apply**- Why are you interested in this role?
- Describe a time you convinced a hesitant customer or patient to move forward.What did you do?
- What does your approach look like when a lead stops responding after initial contact?
**Applications without English responses will not be reviewed.
**Sueldo: A partir de $14,****** al mesBeneficios:- Días por enfermedad- Estacionamiento de la empresa- Teléfono de la empresa- Vacaciones adicionales o permisos con goce de sueldoLugar de trabajo: Empleo presencial

📌 Patient Care Coordinator Bilingüe (Paraíso)
🏢 Smiles Implant Studio
📍 Paraíso