Descripción y detalle de las actividades**Schedule**: Monday-Friday, 7:00 AM - 5:00 PM | **Location**: Hybrid - Tijuana, BC | **Requirements**: Valid US visa + Fluent EnglishWe are looking for a **Sales Operations / Account Support Representative** to join our Domestic Sales Operations team.This role supports the **Regional Sales Manager (RSM)** in managing dealer accounts, assisting with sales initiatives, forecasting, reporting, and order management.The role involves working with multiple sales channels, including department stores and e-commerce.
- Support the Regional Sales Manager (RSM) and Sales Representatives in managing dealer accounts, driving sales growth, and maximizing client satisfaction- Work across multiple channels: Pilates/Yoga studios, dancewear retailers, specialty retail, spas, gyms, department stores, and e-commerce partners- Handle inbound and outbound calls, upselling, and day-to-day account management to support dealer business development goals- Prospect and open new accounts while building strong strategic relationships with dealers- Monitor open orders in SAP, NuOrder, and EDI systems; ensure orders ship on time, coordinate returns, warranty requests, and follow up on backorders or cancellations- Analyze sales data, identify opportunities, track progress toward monthly, quarterly, and yearly goals, and provide actionable recommendations for improvement- Communicate effectively with internal teams (Sales, Marketing, Operations, Product) and external dealers to ensure compliance with best practices- Assist with in-store support, product training, merchandising,



and brand presence at events or tradeshows; occasional travel to US meetings requiredExperiência y requisitos**Experience & Education**- Minimum 3 years in sales, sales support, account management, or related roles- Experience with outbound calling, upselling, and account management- Experience in analyzing sales reports and identifying opportunities- High school diploma required; Bachelor's preferred (Business, Finance, or related)- Knowledge of Pilates, Yoga, or fitness is a plus**Technical Skills**- Proficient in Microsoft Outlook, Word, Excel, Teams, and PowerPoint- Experience with ERP/CRM systems (SAP Business by Design, HubSpot, NuOrder preferred)- Excellent written and verbal English skills- Strong customer service orientation**Core Competencies**- Self-directed, organized, and detail-oriented- Ability to manage multiple priorities in a fast-paced environment- Strong analytical and problem-solving skills- Excellent communication and teamwork skills**Travel & Schedule**- Monday-Friday schedule; occasional overtime and weekend work- Occasional travel to the US for meetings (Vista, CA) - valid visa required- Initially remote, with potential transition to hybrid depending on locationBeneficios- Beneficios de acuerdo a la LFT- protegido de gastos médicos**Número de vacantes** 1**Área** Ventas/Comercial**Contrato** Permanente**Modalidad** Híbrido**Turno** Diurno**Jornada** Tiempo Completo**Salario mensual neto** $22,000 - $23,000 MXN**Estudios** Carrera sin título**Inglés**Hablado: Avanzado, Escrito: Avanzado**Disponibilidad p.viajar** Si

📌 Sales Operations / Account Support Representative (Tijuana)
🏢 Staffvia
📍 Tijuana