**About our company**Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide.In ****, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent.Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states.Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people.We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
**Quality & Process Excellence**Responsible for driving a culture of continuous improvement through data analysis and process optimization.This role focuses on identifying business opportunities, improving operational effectiveness, and implementing sustainable solutions that positively impact performance metrics.




**Requirements**:- Call Center Background (adecuado).
- Advanced English Proficiency (B2+).
- Lean, Six Sigma, Kaizen, or Continuous Improvement experience.
- Excel and reporting skills.
- Strong analytical, organizational, and leadership capabilities.
- Lean Six Sigma Green Belt certification (plus).
**Key Responsibilities**- Identify operational gaps, process bottlenecks, and quality risks through structured analysis and proactive observation.
- Lead continuous improvement initiatives using Lean, Six Sigma, PDCA, Kaizen, and Root Cause Analysis methodologies.
- Develop, document, and standardize operational processes and best practices.
- Utilize Pareto analysis, trend analysis, control charts, and KPI monitoring to identify performance improvement opportunities.
- Lead calibration sessions, improvement reviews, and accountability meetings.
**Benefits**- Competitive weekly salary- Excellent location (Zona Río, Tijuana)- Legal benefits- Christmas bonus- Savings fund- Profit sharing (PTU)- Vacation premium- Extra paid days off- Private medical insurance and preventative care- Friendly work environment- Financing and discounts at local restaurants and coffee shops- Growth opportunities

📌 Quality And Process Excellence (Tijuana)
🏢 Confie
📍 Tijuana