This role is responsible for leading the design, implementation, support, and continuous improvement of the organization's IT infrastructure.This role ensures high availability, performance, scalability, and security of enterprise systems while providing advanced technical expertise and operational leadership.1
Infrastructure Monitoring & Maintenance (On-site & Remote)2 Incident & Problem ManagementEnsure infrastructure availability, reliability, and performance through proactive monitoring and capacity planning.Respond to infrastructure incidents and service interruptions, troubleshoot hardware, software, network, and connectivity issues.Perform root cause analysis (RCA) and implement corrective actions.Also, escalate complex issues to vendors or higher support tiers when necessary.Maintain incident records and update ticketing systems.Manage and resolve high-impact incidents, perform root cause analysis (RCA), and implement preventive measures.3
User & Application Support (Infrastructure Level)4 User Account Administration5 Network SupportCollaborate with architecture, security, development, and business teams on infrastructure initiatives.Monitor network performance and bandwidth usage, troubleshoot LAN/WAN/VPN connectivity issues.Support firewall rules, routing, and switching configurations.Also, coordinate with network providers for outage resolution.Participate in strategic planning,



technology evaluation, and infrastructure roadmap development.6
Cloud & Virtualization SupportManage virtual machines (provisioning, resizing, decommissioning), monitor cloud resources and optimize usage.Also, support hybrid infrastructure environments.Ensure proper backup and replication in cloud platforms.7
Security & Compliance SupportEnsure compliance with security policies, regulatory requirements, and best practices.Implement security patches and vulnerability remediation, monitor system logs and security alerts.Also, Support audits and compliance requirements.Manage endpoint protection and server hardening tasks.8
Change & Configuration ManagementParticipate in change planning and execution.Document system configurations and infrastructure diagrams.Also, maintain asset inventory and configuration management database (CMDB).9
IT Project Basic CoordinationManage and support sporadic or short-term IT projects, including system upgrades, equipment rollouts, migrations, and process improvement initiatives, ensuring timely delivery and mínimal operational disruption.10
Vendor & Hardware SupportCoordinate with hardware/software vendors for support cases.Replace faulty hardware components.Also, manage warranties and support contracts.Pay: From $20,****** per monthWork Location: In person

📌 It Senior Operations Engineer (Ramos Arizpe)
🏢 Sanhua Automotive México
📍 Ramos Arizpe