Role's MissionThe Head of Account Management is responsible for growing and developing new and existing strategic accounts, ensuring long-term relationships and maximizing revenue.This role requires a high level of analytical thinking to identify new opportunities, negotiate with merchants, and support the Account Management team in driving client success.Key responsibilities- Drive strategic account growth by maximizing revenue, retention, and expansion opportunities through data-driven strategies and strong client partnerships.
- Lead key merchant relationships by managing high-impact negotiations, securing long-term agreements, and serving as the primary escalation point.
- Develop and mentor the Account Management team, tracking KPIs and implementing training programs to enhance performance and client success.
- Leverage analytics to optimize account strategies, improve forecasting, and ensure alignment with business objectives across internal teams.
**Requirements**:Must have- 8+ years of experience in account management, client success, or strategic partnerships.
- Strong analytical mindset to evaluate data, identify patterns, and make strategic decisions.
- Experience in merchant negotiations, contract management,



and relationship building.
- Proven success in growing key accounts and achieving revenue expansion targets.
- Experience in leading and developing teams to achieve high performance.
- Familiarity with e-commerce, fintech, or payment processing industries.Nice to have- Experience using CRM and analytics tools (e.g., Salesforce, HubSpot, Power BI, SQL, Excel Advanced Level).
- Previous experience managing enterprise accounts in the fintech or digital payments space.
- Background in financial services, BNPL, or SaaS.Languages:- Spanish: Native- English: Native or advanced proficiency- Personal data collected during the recruitment process will be processed in accordance with the Privacy Notice of Aplaz, S.A. de C.V. ("Aplazo"), available at our _Privacy and Policy Notice_._- Aplazo does not discriminate on the basis of race, religion, skin color, sex, gender, age, ethnic or national origin, marital status, disability, social or economic status, sexual preferences, or any other condition or characteristic.Selection is based solely on the qualifications and merits of the candid_

📌 Head Of Account Management (Xico)
🏢 Aplazo
📍 Xico